FG/Bauer-Griffin/GC Images/Getty
- A Bay Area family left a Southwest Airlines flight over a mask incident.
- The family said they felt pressured to leave when their toddler could not keep his mask on.
- They are vowing to never fly on Southwest Airlines again, KRON4 reported.
- See more stories on Insider's business page.
A California family said Southwest Airlines "just wanted them off the plane" when their 3-year-old son refused to keep his face mask on.
Now, the family is vowing to never fly on the airline again.
Eric Hansen, his wife, and their toddler were all ready to fly from Las Vegas to San Jose on Friday 23 July, KRON4 reported.
"They're a pretty big airline in the Bay Area but I am going to do all I can to not get another one of their flights and potentially go through another situation like this," Eric Hansen told KRON4.
Hansen said two flight attendants and a gate agent treated them like criminals. When they feared police were being called to arrest them, they voluntarily stepped off the flight, according to KRON4.
The family said they had to spend an extra night in Las Vegas without any of their checked baggage, as a result.
"They should have given us more time, maybe walked away and said we will give you five or 10 minutes, but their flight was late so I think they were trying to make time. They just wanted us off the plane and they didn't give us any time to talk him through it and try to get him to put it on," Hansen said.
Hansen complained to the airline, which sent him an email apologizing for his experience on the flight. But it also stated that under the CDC's "Federal mask mandate, all customers (age 2 or over) are required to wear a mask. If the customer does not comply with crew member instructions, we may refuse transportation."
Southwest Airlines did not immediately respond to Insider's request for comment
Hansen told KRON4 that the policy was inconsistent after his son was maskless on the inbound flight to Las Vegas or the rebooked Southwest flight back to San Jose the next day.
In a similar incident in April, an Austin family were booted off a Southwest Airlines flight after their two-year-old could not keep his mask on.
In that case, a passenger named Erik Harvey, his wife Michelle, and their toddler Jackson were all ready to fly from Denver to Austin on April 1 through Southwest Airlines, Fox News reported. However, they were told to leave because Jackson was unmasked.
A Good Samaritan later stepped in to help them reach their intended destination at no extra cost.